Legal
Privacy Policy
This Privacy Policy explains how The Cheshire Pack collects, uses, stores, and protects personal information when you use our website or contact us about dog walking, pet sitting, and related pet care services in Cheshire.
Overview
How your data is handled
We may collect personal information that you provide directly, such as your name, email address, phone number, home address, pet details, booking preferences, and any information you include when making an enquiry or requesting services.
We use this information to respond to enquiries, arrange and manage bookings, provide pet care services, send service updates, maintain business records, and improve our website and customer experience. We only collect information that is relevant to operating our business responsibly and effectively.
We do not sell your personal information. We may share information with trusted service providers where necessary to run our website or business, or where required by law. Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal data.
Details
Privacy details and contact
Our website may use basic technical data such as IP address, browser type, device information, and pages visited to help us understand website usage and maintain site performance. This information may be collected through cookies or similar technologies where applicable.
If you contact us through a form, by email, or by phone, we may keep a record of that communication so we can respond to your enquiry and provide ongoing support. Where pet care services are booked, we may also retain practical service information needed to care for your pet safely and deliver the agreed service.
We aim to handle personal information with care, transparency, and respect.
The Cheshire Pack
We keep personal information only for as long as reasonably necessary for service delivery, record-keeping, legal obligations, or resolving disputes. If you would like to ask about this policy or request an update or deletion of your information, please contact us through our Contact page. We may update this Privacy Policy from time to time, and any changes will be posted on this page.